General FAQs

1. How do I know that my Audio conference account is secure and that no one will use it without my authorization?
2. Can participants join the call if the conference moderator is not on yet?
3. Can I add international participants to my conference call?
4. What if I'm having a problem getting on the conference call?

Audio Conferencing FAQs

1. What is the conference room?
2. Do I have to be a moderator to view the conference room?
3. Can I add participants to the conference from the web site?
4. How does that work?
5. What is a sidebar?
6. Why would I use a sidebar?
7. Can I end the conference from the web?
8. How do I mute a participant?
9. How do I un-mute a participant?
10. Can I mute everyone in the conference at once?
11. How do I put a participant on hold?
12. How do take a participant off hold?
13. Can I put everyone in the conference on hold at once?
14. Can I remove a participant from the conference from the web site?
15. How do I change a participant's name? The call name?
16. I'm the moderator. If I leave the conference room, will it end the conference call?

Web Conferencing FAQs

1. What is Viewocity Web Conferencing?
2. What are my System Requirements?
3. What are my Network Requirements?
4. How does Viewocity Works?

1. How do I know that my conference account is secure and that no one will use it without my authorization?
As the account holder & conference moderator, your conference account will always be secure as long as you don't give out your 3-digit PIN (3 digit)...so keep it safe and never share it with anyone you don't want to have access to it.

2. Can participants join the call if the conference moderator is not on yet?
No, participants are not able to join a call until the moderator has opened the conference call and entered their PIN (3 digit). There is a waiting room for conferences that have not yet started.

3. Can I add international participants to my conference call?
Yes, to add a participant outside the U.S. to your conference call, you may either have that participant call in to our US toll based International access number 858-368-4009 or you may dial out to that person through our Web Enhanced Calling mode.

If you are having the party call in, then the party will call the US based dial in number of 858-368-4009 and at the voice prompt enter your conference code. The party will then be placed on the active conference call. Please note that that 858-368-4009 is a toll based number and the party calling in will pay normal toll charges for calls to the United States.

For instructions on adding a caller through Our Web Enhanced Conferencing mode please see "To Make a Call Using Web Enhanced Mode" on the Instructions page.

4. What if I'm having a problem getting on the conference call?
If you experience a problem accessing your conference call, it could be because the conference moderator is not yet on the call. You will need to call back into the call after the moderator has join ed. If you are the conference moderator and are experiencing a problem, please hang up and try the call again. If you are still having difficulties, please call Customer Service at 1-800-774-8334 for further assistance.

5. What is the conference room?
This page displays real time, interactive information about your conference call. The conference moderator controls the conference from this page.

6. Do I have to be a moderator to view the conference room?
No, participants are not able to join a call until the moderator has opened the conference call and entered their PIN (3 digit).

7. Can I add participants to the conference from the web site?
Yes.

8. How does that work?
Clicking on the “Add Participant” link will open a new window, which you can use to add a new participant to the conference. Enter the name and phone number of the person you want to add, choose your sidebar options and click “add participant”. Entering the name is optional.

Note: When adding participants to a call you may "add with a Sidebar" or not. Adding them in Sidebar is the default setting. If you add a participant "with Sidebar" please notify all other participants currently on a conference call that you are adding someone else and that they can continue among themselves, but that you will be muted from the call for a moment. When you have successfully connected with the party you are calling you will see a message "You are currently sidebarred with "party name" - you will need to press the ACCEPT button to place them on the conference call and return you to the conference call. Alternately, you may add a party without using the Sidebar function by unchecking the box "add with sidebar."

9. What is a sidebar?
Sidebar is one of the options a moderator has when adding a new participant from the web site. It removes the moderator temporarily from the main conference so he/she can talk with the new participant before adding them to the conference.

10. Why would I use a sidebar?
There are several reasons. If the party you are trying to reach has an extension or has no direct outside phone number, or if you are not sure if they are actually near their phone, you must add with sidebar. If you are having trouble adding them via direct dialing, you should try adding with sidebar to see if the number is correct or there is trouble with the line, etc.

11. Can I end the conference from the web?
The moderator can, by clicking the "End Conference" link on the conference room page. This will end the conference and hang up all the participants.

12. How do I mute a participant?
Click on the mute button in that participant's row on the conference room page. It will go from a mute button to an un-mute button to indicate they are muted. The participant will no longer be heard on the conference call.

13. How do I un-mute a participant?
Just click on the un-mute button and they will be un-muted. The button will return to the original mute button to indicate they are not muted.

14. Can I mute everyone in the conference at once?
Click the “Mute All” link on the toolbar and every participant in the conference except the moderator will be muted.

15. How do I put a participant on hold?
Click on the “hold” button in that participant’s row on the conference room page. It will go from a hold button to the un-hold button to indicate they are on hold.

16. How do take a participant off hold?
Just click on the un-hold button and they will be put back on the conference call. The button will return to the original hold button to indicate they are not on hold.

17. Can I put everyone in the conference on hold at once?
Click the “hold all” link in the toolbar and every participant in the conference except the moderator will be put on hold.

18. Can I remove a participant from the conference from the web site?
Yes. Click on the remove button on the row of the participant you would like removed. The row will be highlighted grey to indicate they have been removed from the call.

19. How do I change a participant's name? The call name?
You can change the names of any of the participants or the name of the call itself by clicking on the name that you wish to change.

20. I'm the moderator. If I leave the conference room, will it end the conference call?
No. You can leave and re-enter the conference room as often as you like and the conference call will not be affected. You just won't be able to control the conference unless you are logged in to the conference room page itself.

21. What is Viewocity?
Viewocity is a solution that enables cross-company teams to work more efficiently by automatically connecting the right people, information and tools to help projects be completed on time and within budget. Viewocity links people into virtual teams, whether they’re in the same building or halfway round the world. Teams can span companies, linking suppliers and customers. Its remarkable communications platform allows online collaboration, access and review of documents in their original form, while maintaining control and security, without the need for the originating software at near real time speed for all participants.

Unlike contemporary conferencing systems, our conference sessions allow participants to access, markup and monitor the same file simultaneously and securely. Architects can instantly review designs on site with their counterparts anywhere in the world. Surveyors can simultaneously review and change on-site specifications with head office. Lawyers can co-review and edit contracts with other legal practitioners in real time across the globe. Doctors can virtually compare medical records.

Up until now, people had to send large files as attachments via email and wait for feedback and responses from others. Now there is a solution! We replace that antiquated process with an efficient world sharing and easy to use system. We save time, money and improve communications worldwide!

22. What are my System Requirements?
Viewocity Web conferences are accessible from most modern computer systems and browsers. Basic presentation features such as Document Sharing as well as complex File Sharing requires a quick download of the Viewocity Client. To ensure success we recommend that all users complete the Viewocity System Check before hosting or attending a conference. The standard requirements for joining conferences and additional requirements for specific activities are described.

Joining Conferences
For Moderators and Participants to join conferences their systems must meet the following basic system requirements. Some conferencing activities require additional capabilities which are outlined below.

Minimal System Specifications

• Hard Disk 20MB Free space for client application. Additional is required for conference storage on the local machine.
• CPU 233Mhz Processor speed
• RAM 64MB
• Graphics Super VGA (800 x 600) or higher resolution
• Input Devices Keyboard and Mouse
• Internet Connection 56kbit/sec

Recommended System Requirements

• Hard Disk 20MB Free space for client application. Additional is required for conference storage on the local machine.
• CPU  50Mhz Processor speed
• RAM 256MB
• Graphics Super VGA (1024 x 768) or higher resolution
• Input Devices Keyboard and Mouse
• Internet Connection  A high speed active internet connection (broadband).

Note: For best performance a 3D graphics card is recommended, however it is not required to display or interact with 3D image files.

Systems running Windows XP should be updated with the latest service packs from Microsoft. These service packs and patches which include numerous bug fixes and security fixes can be obtained from the following site: Windows XP Service Pack1.

For more information about Java support in Microsoft Windows XP visit: http://www.microsoft.com/java/xp.htm

Note: Participants can validate their browsers using the System Check Tool. This tool is usually available from the Join Page and it's also available from the Related Links panel on the left of each User Help page.

23. What are my Network Requirements?
Monster Conferencing Web Conferencing is designed to work on public and private networks with firewall and proxy servers and no special network configuration is required. Standard HTTP or HTTPS ports are used for communications between Moderators, servers and participants.

By default, all Monster Conferencing Web Conferencing conferences are secure and confidential. All web communications are encrypted using SSL (Secure Socket Layer) through the HTTPS protocol. Most web browsers provide a visual indicator when the connection is secure. This indicator is usually found at the bottom of the browser window in the form of a lock icon.

24. How It Works
We use a client-server model: that is our company computers are running server programs “serving up” information to other computers. Your computer runs a client program (our application) that requests information and receives replies from our secure servers.

We turn your computer into a client, allowing it to communicate with our company servers, other users and your own servers (if configured). When your computer is connected to the Internet (via a modem or local area network), our client application connects to the system servers to create and manage conference sessions.

Generally speaking, starting the client program causes it to connect with our update servers and if any updates exist, the client will shutdown, update itself from the server and restart itself. After this step is completed, it will establish a connection with a Master server and upon entering your login and password information, it checks our database(s) for validity. Once that process is completed, the program user interface will switch to an active mode and is ready for action.

When media file(s) are added to a conference play list, their format type is detected, translated to a visual representation and then rendered to the screen for all participants.

When conferences are active, all participants can see and markup media at near real time speed. This patent pending system incorporates several revolutionary and proprietary design methods to increase your performance far beyond conventional products.